Frequently Asked Questions

Yes. Furnish Direct (Ameublo Direct) is a Canadian company. Your payment is processed securely by Shopify, you have 30 days to return an item, every product comes with a 1-year warranty, and our local team answers your questions by email or at 514-292-7788.

Because we are 100% online: no showroom to rent, no commissioned sales staff. We pass those savings on in every price, and shipping is free on top of that.

You have 30 days after delivery to return it, as long as it is unused, unassembled and in its original packaging. Just contact us first: we send you the label and instructions. Full details below, under "Returns and warranty".

It arrives in a box with instructions and hardware included. If a part is missing or damaged, send us a photo: an incomplete or damaged item can be returned at no cost to you.

Yes: for every pair of items in your cart, the cheaper of the two automatically gets 10% off. No code needed.

Yes, with Shop Pay Installments. From $35 to $999.99, you pay in biweekly installments (up to 4) with no interest and no late fees. Your order ships right away. See financing terms.

Yes, on every order delivered in Canada, with no minimum. The price you see is the product price: only your province's taxes are added at checkout.

We prepare your order within 1 to 3 business days. Then allow 3 to 5 business days in Quebec, Ontario and the Maritimes, and 5 to 9 business days elsewhere in Canada.

You get an email with your tracking number as soon as your order ships, by FedEx, UPS, Canpar or Day & Ross depending on your region.

To every Canadian province. We don't ship to Yukon, the Northwest Territories, Nunavut or some remote areas; if your postal code isn't served, your order is cancelled and fully refunded. See the shipping policy.

Large items are delivered to your door, on the ground floor. In-room delivery and assembly are not included.

Nothing at all if the item is defective, damaged on delivery, not as described, or if we made a mistake. If you simply changed your mind, we deduct from your refund a handling fee of 10% of the item's price, plus the cost of the prepaid return label: usually $15 to $35 for a standard parcel, more for very large items (gazebo, sofa, patio set, shed…). We confirm the exact amount before you ship.

Refuse the delivery or note the damage on the courier's slip, then email photos to info@ameublodirect.ca within 48 hours. The return is then completely free.

Within 5 to 10 business days after we receive and inspect the item, to your original payment method (minus any return fee that applies).

Every product is covered for 1 year against manufacturing or material defects, for the original buyer. Misuse or modification of the product is not covered.

The fastest way is to return the item you received and order the one you want: your new order ships without waiting for the return.

Credit cards, Shop Pay, Apple Pay and Google Pay, through secure Shopify checkout. Prices are in Canadian dollars.