Delivery Policy

At Furnish Direct, we are committed to delivering your products quickly, easily, and at no extra cost.

1. Delivery in Quebec

Furnish Direct is a Canadian company. Our team and our customer service are based right here in Canada.

  • Delivery time: 3 to 5 business days after shipment
  • Areas served: Greater Montreal, Quebec City, Laval, Montérégie, Estrie, Outaouais, Saguenay–Lac-Saint-Jean and Mauricie
  • Customer service in French and English, on Eastern Time (ET)
  • Free delivery, no minimum purchase

2. Ontario and the Maritimes

  • Delivery time: 3 to 5 business days after shipment
  • Free delivery, no minimum purchase

3. Rest of Canada

  • Delivery time: 5 to 9 business days after shipment, depending on distance
  • Free delivery, no minimum purchase

Your order is processed and shipped within 1 to 3 business days of payment confirmation. Once shipped, you will receive a confirmation email with your tracking number within 24 hours.

4. Regions not served

We do not deliver to the following regions:

  • Yukon
  • Northwest Territories
  • Nunavut
  • Certain rural or remote areas

Deliveries are not available for postal codes starting with: A0K, A0P, A0Q, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, T0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B and Y1A.

⚠️ Any order placed with an ineligible postal code will be automatically cancelled and refunded.

5. Instructions Upon Receipt

  • If you are absent at the time of delivery, the package may be left at your door.
  • The carrier will make up to two delivery attempts. If you miss the second attempt, you will need to pick up your order at a relay point before it is returned to our warehouse.

6. Damage, Theft, or Loss

  • If your package arrives damaged, write "Damaged Package" when you receive it, then contact us immediately.
  • Do not discard the original packaging — it may be required for a claim with the carrier.
  • Furnish Direct does not assume direct responsibility for damage, theft, or loss occurring during transit. However, we will take the necessary steps with the carrier to assist you as best as possible (replacement or parts depending on the situation).

7. Warehouse Pickup

We do not offer warehouse pickup service. All orders are shipped directly to your delivery address across Canada.

8. Contact & Support

For any questions regarding your delivery, please contact our team:

  • ✉️ Email: info@ameublodirect.ca
  • 📞 Phone: (1) 514-292-7788
  • 📍 Administrative Address: Saint-Hubert, Quebec, Canada (No in-person visits are accepted at this address. Returns and shipments are handled exclusively by carrier.)

9. Our Commitment

Furnish Direct is a Canadian company whose priority is your satisfaction. We are committed to providing a reliable, transparent, and hassle-free shopping experience — from click to your door. 🚚

Furnish Direct — Quality furniture, delivered to your home.

Last updated: March 2026